Refund policy

Access to the Service (member area, private channel invitation, access to the strategy) is provided as soon as the payment is confirmed, at your express request. Once access has been provided, the access fee is not refundable, including if you stop copying, never start copying or your account's results are negative.

Trading performance is not guaranteed: a trading loss does not give a right to a refund.

The access fee is refunded in the following cases:

• Payment confirmed but access cannot be provided because of us: full refund if we cannot give you access within 7 days of your report.
• Duplicate payment for the same order: full refund of the duplicate payment.
• Permanent discontinuation of the Service announced before you could activate your access: full refund.

Each issue is reviewed on presentation of the payment reference (QC-XXXXXX):

• Underpayment: you can complete the payment with the help of support, or ask for a refund of the amount received, minus network fees.
• Overpayment: the excess is refunded on request, minus network fees. An excess lower than the network fees needed to send it back cannot be refunded.
• Payment received after the session expired: it is reviewed by support, which validates the order if the amount matches, or refunds the amount received minus network fees.
• Wrong network or unsupported cryptocurrency: the funds may be unrecoverable. Where recovery is technically possible, it is attempted and the recovered amount is refunded, minus the costs incurred.

Refunds are made in the same cryptocurrency and on the same network as the payment, for the cryptocurrency amount received (not its US dollar value at the time of the refund), minus network fees.

You provide the refund address from the email address used for the order. It must be an address you control on the correct network; we cannot refund to another network.

We reply to any request within 5 business days, and the refund is sent no later than 14 days after the request is approved.

We will never ask for your seed phrase or private key for a refund.

The performance fee is calculated by the copytrading system under the High-Water Mark principle. If you believe a fee was calculated incorrectly, contact support with the dates concerned: the calculation is checked and any error is corrected.

Write to service@quadrantcopy.com, use the form on the Contact page or the Telegram support, stating your payment reference (QC-XXXXXX) and, where relevant, the transaction ID.